We are moving into a modern workplace where live video streaming is quickly becoming the norm for communication. A perfect example is all the video meetings that take place thanks to services like GoToMeeting, WebEx and Zoom. But live video has other applications outside of regular meetings, particularly in incident response. The definition of Incident Response is an organized approach to addressing and managing the aftermath of an event. When responding to an incident at an oil pipeline, having a video-enabled communication system will not only help your company limit damages, but also reduce costs and recovery time. The days where still images were the only way of documenting an incident are over. Having a reliable, live video streaming system available in the field will soon be the norm for rapid incident response and resolution.

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Meeting tools, like enhanced video conferencing solutions, have improved office productivity and reduced costs by decreasing expenses incurred traveling to regional offices since their inception. They have connected office workers by aiding the exchange of ideas and knowledge. More recently, web-based video meeting solutions have further reduced costs by offering this technology at much lower prices. But video enabled conferences have more utility than just standard meetings or even interviews or training. The availability and low cost of video conferencing technology is now influencing incident response managers to implement collaboration solutions with video capabilities to aid workers in the field. Let’s learn how advanced incident managers are utilizing video enabled collaboration solutions to connect with first responders.

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Information is everywhere and can be distracting. How many times have you been in a group conversation but you feel the need to check your email or browse through documents on your mobile phone? We’ve all done it once before...OK maybe twice. The fact that we can access large amounts of information on a mobile device, in a matter of seconds, is amazing but distracting in certain settings. Unlike during casual conversations, when managing an incident response, the quicker you can get access to information the better you are prepared to respond to the incident. Accessing documents through the cloud on a mobile device can save you time, money and can protect everyone involved in the incident. Here are the top three reasons why cloud document management is crucial to incident response.

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Have you been following the three-month old methane leak in Southern California?  This event has led California to declare a state of emergency due to enormous amounts of hazardous gas being leaked in the San Fernando Valley. This incident reminds us of how well prepared gas companies must be in the event of major gas leaks. This event may be an anomaly, but it is a great reminder for gas agencies to review response protocols to minimize damages if this type of disaster were to occur again.  First responders must adhere to strict incident response protocols to take control of any situation while minimizing damages and costs. Many industries have incident response protocols similar to the ones that are undoubtedly being used to handle the methane leak. But what makes a good response protocol? Here are the 4 major steps that should be part of any incident response protocol using a pipeline leak as an example.

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There’s a reason why there’s a saying that goes as follows: A picture is worth a thousand words, but a video is worth a million! We are moving into a modern workplace where live video streaming is quickly becoming the norm for communication. A perfect example is all the video meetings that take place thanks to services like GoToMeeting, WebEx and Zoom. But live video has other applications outside of regular meetings, particularly in incident response. The definition of Incident Response is an organized approach to addressing and managing the aftermath of an event. When responding to an incident, having a video-enabled communication system will not only help your company limit damages, but also reduce costs and recovery time. The days where still images are the only way of documenting an incident are over. Having a reliable, live video streaming system will soon be the norm for rapid incident response and resolution.

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It’s 1AM local time. A fish and wildlife field officer is responding to a report of a panther in a tree in a high density residential area. As the officer arrives on the scene the panther leaps from the tree and slowly starts to make its way into the street. Flashlight in one hand, tranquilizer rifle in the other, as the officer needs to radio in for assistance. Facing this situation would be a lot safer if the officer had their hands free. In the midst of it all, the officer needs to pay attention to details so that they can recall the situation and document it. This is just one example of a wildlife incident response, but it has many similarities to incidents in most other industries. Having a reliable real-time incident response system can protect field staff and help them better communicate with supporting staff. Let’s explore a typical incident response system and its benefits for field support.

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